Consultor de Procesos Chirey Serdan Chirey Serdan
Core
Define, monitor, and ensure adherence to dealership processes while leading continuous improvement projects and coaching staff on quality culture.
Role type
Process Consultant (Automotive Dealership)
Builds
Process adherence, continuous improvement initiatives, and quality culture within an automotive dealership.
Domain
Automotive retail / Dealership operations
Required skills
Process definition and monitoring, Lean processes, Project management, Root cause analysis, KPI tracking, Internal audit coordination, Corrective and preventive action planning, Financial basics, Office tools proficiency
Preferred skills
Automotive industry experience, Change agent mindset, Direct and firm communication, Problem-solving orientation
Responsibilities
Define, monitor, and ensure adherence to dealership processes; Lead continuous improvement projects with department managers; Monitor KPIs and generate reports based on CSS surveys and exit surveys; Create preventive and corrective action plans to address deviations; Prepare, execute, and coordinate internal standard audits; Identify improvement areas and root causes of problems; Provide feedback to management and staff on process performance; Promote brand programs and essential processes; Capture operational observations in management tools; Motivate and involve all staff in the quality culture.
