customer service importacion bilinge
Core
Bilingual customer service specialist managing B2B orders, logistics, and documentation for industrial chemical products.
Role type
Customer Service Specialist (Import/Export)
Builds
Order management, logistics coordination, and documentation for chemical product sales.
Domain
Chemicals / Industrial Products / International Trade
Required skills
Order management, Logistics coordination, B2B client communication, Documentation handling (BOL, COA, PL, POD), ERP/CRM system management, Import/Export processes, Sales order conversion, Discrepancy resolution, Cost registration, Sample processing, Pricing list maintenance, Pipeline tracking, Cross-sell/upsell identification, SGC compliance.
Preferred skills
Technical sales specialization, International Business degree.
Technologies
ERP, CRM, BOL, COA, PL, POD
Responsibilities
Monitor and respond to order emails and requests, Convert quotations into sales orders, Coordinate discrepancies with Supply Chain, Manage logistics and freight documentation, Process sample orders, Track imports and exports, Support product launches and new initiatives, Consolidate projects and leads in the system, Maintain SGC records and documentation.
Seniority
Mid-level (2-3 years experience)