Manager, Centre Management (Soft Services)
Core
Oversee non-technical operations of a visitor centre, ensuring a safe, clean, and welcoming environment for visitors, staff, and tenants.
Role type
Manager, Centre Management (Soft Services)
Builds
A comfortable, safe, and compliant visitor experience for a high-footfall public venue.
Domain
Facilities Management / Public Venue Operations
Required skills
Vendor management, Tenancy management, Emergency response planning, Budgeting, Risk assessment, Contract procurement, Incident investigation, Safety compliance, KPI monitoring, Stakeholder liaison
Preferred skills
Fire Safety Manager certification, Knowledge of ACMV/M&E systems, Building automation systems (BAS), Government procurement familiarity, AV systems knowledge
Technologies
Building automation systems (BAS), AV systems
Responsibilities
Lead and manage outsourced vendors and in-house teams for soft services; Manage tenant relations, onboarding, and compliance; Develop and implement emergency response protocols and business continuity plans; Prepare and manage annual budgets and capital improvement proposals; Conduct safety inspections, risk assessments, and incident investigations.
Seniority
Manager, 5+ years experience
