Front Office Agent - HNH Hospitality
Core
Managing guest check-in/check-out, reservations, and on-site assistance for a 280-room business hotel in Milan.
Role type
Front Office Agent
Builds
Guest arrival/departure processes and daily hotel operations
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest service, reservation management, reporting, multi-tasking, English (fluent)
Preferred skills
Second foreign language, Opera PMS, experience in chain hotels with 150+ rooms
Responsibilities
Check in & Check-out, Unloading reservations and arrival control procedures, Assisting guests during their stay, Coordinating with other departments, Preparing reports to coordinate departments
Seniority
Entry-level to Mid-level