Customer service Import
Core
Handling customer inquiries, resolving service issues, and managing escalations for key accounts in maritime logistics.
Role type
Customer Service Import Specialist
Builds
High service levels for key accounts in international supply chains
Domain
Maritime logistics and supply chain
Deliverable
client delivery
Required skills
Customer service, problem-solving, process adherence, billing accuracy, digital tool adoption, stakeholder collaboration
Preferred skills
Salesforce experience, Google Workspace proficiency, 1-2 years in shipping/logistics
Technologies
Salesforce, Google Workspace, e-commerce tools
Responsibilities
Answering customer service requests via central communication systems, resolving service issues according to SOPs, escalating complex cases, ensuring high service levels for key accounts, contributing to KPIs, staying updated on sector regulations, collaborating with Customer Administration and Sales, communicating with customers in Dutch and English, supporting digital adoption, ensuring correct invoicing and cost recovery, adhering to internal guidelines.
Seniority
Junior to Mid-level, hands-on IC