CLS Operations Executive
Core
Execute operational tasks for shipping agents, manage customer requirements, and coordinate with local offices using the Optic system.
Role type
Operations Executive
Builds
Operational workflows and customer service delivery for shipping partners
Domain
Maritime logistics / Shipping services
Deliverable
product features
Required skills
Microsoft Office proficiency, system data entry, customer requirement analysis, escalation management, proactive communication
Preferred skills
Shipping industry background
Technologies
Optic system, Microsoft Office (Word, Excel, PowerPoint, Outlook)
Responsibilities
Complete HR induction and mandatory trainings, understand assigned customer requirements, create Optic appointments for performing offices, scrutinize Proforma DA/Close Estimates, highlight operational issues to supervisors, alert offices of urgent principal requirements, input operational and commercial data into Inchcape systems
Seniority
Entry-level to Junior