Leitung Kundencenter & Stellvertretung Bereichsleiter Erneuerbare Energien 100%
Core
Building and leading a new Customer Center department for district heating and renewable energy services, managing product offerings, billing, and project coordination.
Role type
Senior Manager, Customer Center & Deputy Head of Renewable Energy
Builds
Customer service processes, renewable energy product portfolios, billing and contract management systems
Domain
Utilities / District Heating / Renewable Energy
Deliverable
product features
Required skills
Team leadership, product management, billing and contract management, project coordination, process development, analytical thinking, ERP/CRM system proficiency
Preferred skills
Technical background in building technology or energy, commercial/management education, experience in a leadership role
Technologies
ERP, CRM, billing systems, reporting systems
Responsibilities
Lead and structure the new Customer Center team; ensure efficient front-office customer service; manage product development and pricing for renewable energy; coordinate heating/cooling projects; oversee billing accuracy and contract management; support the Head of Renewable Energy in operations and strategy