Team Lead Retail & Customer Support , 80-100%
Core
Leading and developing the Retail & Customer Support organization for e-mobility products in the DACH region, France, and other markets.
Role type
Senior Team Lead, Customer Support & Retail Operations
Builds
Scalable international support organization for Speed Pedelecs and premium e-bikes
Domain
E-mobility / Electric Bikes / Consumer Electronics
Deliverable
client delivery
Required skills
Team leadership, process optimization, technical troubleshooting, partner relationship management, data analysis, campaign planning, cross-functional collaboration
Preferred skills
Experience in e-mobility or two-wheeler service, knowledge of AI and automation, familiarity with ERP systems
Technologies
Microsoft 365, ERP solutions, AI tools, automation platforms
Responsibilities
Lead and develop the Retail & Customer Support team, ensure efficient daily support operations, handle complex technical escalations, manage key trading partner relationships, optimize support processes and introduce automation, analyze support metrics, plan support campaigns and product updates, collaborate with Product Management and Quality teams
Seniority
Senior, hands-on IC with leadership responsibilities