Supervisor, Customer Experience
Core
Supervises daily tasks of business, technical support, and production teams to ensure quality of services and support associate progress.
Role type
Senior IC customer experience supervisor
Builds
Customer experience services for Fortune 100 companies and governments
Domain
BPO / International Voice (Inbound/outbound)
Required skills
team management, performance appraisal, hiring and termination, process management, problem solving, analytical skills, communication, training
Preferred skills
healthcare insurance industry experience, international BPO industry experience, night shift availability
Technologies
none stated
Responsibilities
manage hiring and termination actions, manage performance appraisals and pay reviews, supervise daily tasks of support teams, evaluate and organize information to solve problems, provide coaching and quality checks, coordinate team efforts to achieve client goals
Seniority
Senior, hands-on IC