Quality Manager, Last Mile ACES - Quality
Core
Quality Manager for Amazon Logistics Last Mile Delivery Experience Team, ensuring operational excellence and customer satisfaction in final-mile delivery.
Role type
Senior IC Quality Manager (Last Mile Logistics)
Builds
Last Mile delivery operations and customer delivery experience
Domain
Logistics / Supply Chain / Last Mile Delivery
Required skills
Root cause analysis, Corrective action planning, Stakeholder management, Continuous improvement, Metrics development, Process standardization, Escalation management, Auditing, Lean methodologies, Six Sigma
Preferred skills
Performance metrics analysis, Process improvement, Lean techniques
Technologies
DBRs, WBRs, SIM tickets, Specialized dashboards
Responsibilities
Conduct root cause analysis and define corrective actions for delivery issues. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations. Own daily and weekly operational performance governance for the cluster. Partner cross-functionally to diagnose quality gaps and execute corrective actions. Drive on-ground process standardisation and new program rollouts. Manage a structured escalation framework for station-level and systemic issues.