Account Manager
Core
Lead and develop Supervisors and frontline teams across multiple sites to oversee a portfolio of cleaning and security contracts in the Southland Region.
Role type
Senior operational leader (Territory Specialist)
Builds
Cleaning and security service delivery for clients across the Southland Region
Domain
Facilities management / Contract services
Required skills
Team leadership, client relationship management, operational performance management, workforce planning, budget management, site visit management, quality audit, health & safety compliance, rostering, problem-solving
Preferred skills
Commercial awareness, Microsoft Excel/Word/Outlook proficiency, practical hands-on leadership style
Technologies
Microsoft Excel, Word, Outlook, rostering systems, payroll systems
Responsibilities
Lead and coach Supervisors and frontline teams, build trusted client partnerships, ensure KPIs and service standards are met, manage recruitment and training, oversee budgets and reporting, conduct site visits and quality audits, ensure health & safety compliance
Seniority
Senior, hands-on IC