Customer Experience Officer
Core
Provide friendly, high-quality library services, assist customers with enquiries and digital technology support, and contribute to library programmes and events.
Role type
Customer Experience Officer (Library Services)
Builds
Library services, digital inclusion programmes, and community events
Domain
Public Libraries / Community Services
Deliverable
product features
Required skills
Customer service, digital technology troubleshooting, event coordination, communication, organization, problem-solving
Responsibilities
Provide friendly, high-quality library services; Assist customers with a wide range of enquiries and requests; Support customers with digital technology, troubleshooting problems and finding solutions; Contribute to library programmes and events; Help maintain a welcoming, safe and well-presented library environment; Work collaboratively with the wider library team to deliver great customer experiences.