Senior Manager/Principal Manager, Training Allowance (IMD)
Core
Manage and administer SWDA's SkillsFuture Mid-Career Training Allowance under the SkillsFuture Level-Up Programme and Workfare Skills Support (WSS) (Level-Up) Programme.
Role type
Senior Manager / Principal Manager, Operations & Process Design
Builds
Training Allowance administration processes and systems
Domain
Public Sector / Continuous Education Training (CET) Grants
Required skills
Grant operations, Incentives management, Process design, Stakeholder engagement, Data analysis, Risk management, SOP development, Audit support, System coordination, Reporting
Preferred skills
Knowledge of SWDA CET grants, Industry experience in grant administration
Technologies
Excel, Word processing, Presentation applications
Responsibilities
Engage with learners and training providers to manage escalated appeals and queries on verification; Identify risks and devise mitigating measures to align operations with policy; Design and streamline operational processes for Training Allowance administration; Coordinate with business technology for system enhancements; Perform data extraction, collation, tracking, and analysis to support risk management and reporting.
Seniority
Senior Manager (6+ years, IC) / Principal Manager (7+ years, supervisory)