Operations Manager , Amazon Now
Core
Launching dark stores and leading city-level operational indexing and performance tracking for Amazon Now.
Role type
Senior IC operations manager (dark store network)
Builds
Dark store networks and operational performance dashboards
Domain
E-commerce logistics / Last-mile delivery
Required skills
Employee and performance management, Operational metrics tracking, Data integrity management, Root cause analysis, Process improvement, Lean techniques
Preferred skills
Stakeholder collaboration, Trend identification, Continuous improvement
Technologies
Operational dashboards, Reporting systems
Responsibilities
Launch dark stores and hire operational teams, Track and index operational metrics (compliance, fulfillment times, inventory accuracy, delivery performance), Maintain data integrity for leadership dashboards, Support root cause analysis for operational defects and SLA breaches, Coordinate with store operations teams for data updates, Identify trends in operational performance
Seniority
Senior, hands-on IC
