Kaiārahi Pokapū Tauira | Student Service Centre Adviser
Core
Deliver efficient, accurate, and timely support to students, prospective students, families, staff, and the public via face-to-face, phone, and email channels.
Role type
Student Service Centre Adviser
Builds
Customer service interactions and case resolutions for a university
Domain
Higher Education / Student Services
Deliverable
client delivery
Required skills
Customer service experience, rapid learning of new systems, complex communication, organization, resilience under pressure, computer proficiency
Responsibilities
Provide high-quality advice on general enquiries, maintain knowledge of university services and processes, accurately record interactions and student records, collaborate with teams to resolve complex issues, ensure follow-up and ownership of allocated cases
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