CIAM Service Manager
Core
Lead CIAM operations for a Federal Government client, ensuring platform reliability, performance, and continuous improvement.
Role type
Senior IC CIAM Service Manager
Builds
High-volume, externally facing digital identity services
Domain
Federal Government / Identity and Access Management
Required skills
OAuth 2.0, OpenID Connect (OIDC), token lifecycle, identity federation, authentication/authorisation flows, leading operational teams, incident resolution, log analysis, root cause identification, process improvement, automation, observability, operational documentation, API integration troubleshooting (via careerplan.io/jobs/58d25e97-5c8b-463f-ad37-32e0295b5ea2-ciam-service-manager-at-peoplebank)
Preferred skills
SaaS cloud-hosted identity services, hybrid environments, log analytics tools, REST APIs, JSON, certificates, secrets management
Responsibilities
Lead and develop the CIAM Operations team; monitor and report on platform performance; manage releases and incident resolutions; guide team in investigating complex issues and analyzing logs; drive operational excellence through automation and process improvements; develop and maintain operational documentation and SOPs.
Seniority
Senior, hands-on IC
