Senior Customer Solutions Engineer
Core
Enable enterprise customers to integrate Luminance's Legal-Grade AI platform into their existing technology estate, accelerating adoption and unlocking value.
Role type
Senior Customer Solutions Engineer (SaaS Integration)
Builds
Seamless legal workflows across customer business platforms and applications
Domain
LegalTech / Enterprise SaaS / AI
Deliverable
production ML models
Required skills
Software development, system integration, Full Stack Web development, Cloud Architecture, JavaScript, NodeJS, Python, API/SDK development, technical documentation
Preferred skills
Experience in AI and/or Cybersecurity, experience with Salesforce, ServiceNow, Slack
Technologies
Salesforce, ServiceNow, Slack, JavaScript, NodeJS, Python
Responsibilities
Collaborate with sales and customer success teams to deliver technical experiences; act as a technical expert to convert prospects; build integrations for customers; manage integration issues; develop reusable toolkits, APIs, SDKs, and documentation; coordinate with support teams to resolve technical issues; gather feedback to improve integration processes.
Seniority
Senior, hands-on IC