Claims Manager/Senior Claims Manager – Life Insurance
Core
Manage a portfolio of Income Protection and Total Permanent Disability (TPD) life insurance claims, focusing on benefit management, return-to-work outcomes, and defensible decision-making.
Role type
Senior IC claims manager (life insurance)
Builds
Claims decisions and benefit payments for members
Domain
Financial services / Life insurance
Deliverable
client delivery
Required skills
Claims portfolio management, medical/vocational assessment, benefit management, contract interpretation, stakeholder engagement, complex case resolution
Preferred skills
Technical reference point capability, autonomy in decision-making
Responsibilities
Assess entitlement through medical, vocational, and contractual evidence; manage ongoing benefit payments and pending claims; engage with members, employers, and medical providers; handle complex matters and technical queries
Seniority
Senior, hands-on IC