Technischer Kundenberater (a)
Core
Technical customer advisor providing support for service technicians, handling trade products, and managing warranty inquiries for material handling systems.
Role type
Technical Customer Advisor
Builds
Material handling solutions (conveyor and storage systems, floor handling equipment)
Domain
Intralogistics / Material Handling
Deliverable
client delivery
Required skills
Technical vocational training, customer service experience, German (native), French (fluent), MS Office proficiency, negotiation skills
Preferred skills
Forklift industry knowledge
Responsibilities
Support service technicians, handle trade product inquiries, conduct training sessions, provide technical support to dealers and large customers, process warranty requests, represent customer service office
Seniority
Entry-level to Mid-level
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