Network Operations Support Engineer
Core
Provide 2nd and 3rd-level network support, analyzing and resolving infrastructure issues for clients.
Role type
Network Operations Support Engineer (2nd/3rd-Level)
Builds
Hybrid-Cloud solutions, workplace concepts, and IT security services
Domain
IT Services / Network Infrastructure
Deliverable
client delivery
Required skills
Routing, Switching, WLAN, Firewalling, FortiGate administration, Aruba/Juniper/Cisco support, infrastructure monitoring, change management, technical documentation
Preferred skills
Platform development background, self-learning new technologies
Technologies
FortiGate, Aruba, Juniper, Cisco
Responsibilities
Triage and resolve network incidents at 2nd and 3rd level; Administer FortiGate environments and support components from Aruba, Juniper, and Cisco; Monitor infrastructure and derive optimizations from data; Support technical changes, migrations, and infrastructure projects; Coordinate technical questions with Network Engineers and other IT teams; Explain technical solutions to clients; Document fault analyses, solutions, and adjustments
Seniority
Mid-level, hands-on IC
