Vice President, Client Services
Core
Lead strategic client relationships and operational delivery for complex fund structures within the hedge fund administration sector.
Role type
Senior leadership client services manager (hedge fund administration)
Builds
Award-winning client services and seamless client experiences for alternative assets
Domain
Financial services / Hedge fund administration
Deliverable
client delivery
Required skills
Strategic communication, SLA negotiation, internal stakeholder management, business process analysis, accounting systems knowledge, risk assessment, profitability analysis, CRM management, cross-selling, operational due diligence
Preferred skills
Hedge fund industry experience, leadership of teams, regulatory environment knowledge, technology infrastructure understanding
Technologies
Microsoft Office (Excel, PowerPoint, Outlook), internal CRM tools
Responsibilities
Establish and drive strategic communication with clients; negotiate service level agreements (SLA); coordinate new client integrations and launches; monitor and manage client SLAs and operational deliverables; review client profitability and accounts receivables; identify process improvement opportunities with Operations; compile board reports and KPIs; conduct risk assessments and peer reviews; maintain client status in CRM.
Seniority
Senior, hands-on leadership
