Tim Hortons: Store Manager
Core
Full ownership of store operations, people management, customer experience, compliance, and financial performance for a Tim Hortons location.
Role type
Store Manager
Builds
Coffee, baked goods, and sandwiches for customers
Domain
Quick Service Restaurant (QSR) / Food & Beverage
Required skills
P&L management, labour cost control, food cost management, inventory management, sales analysis, team leadership, performance management, food safety compliance, workplace safety compliance, numerical analysis, problem-solving
Preferred skills
Experience in high-volume café, QSR, or international F&B brand
Responsibilities
Manage daily store operations, manpower planning, inventory, ordering, cleanliness, and compliance; Lead hiring, onboarding, training, scheduling, coaching, and performance management of store employees; Drive customer service standards and manage escalated feedback or complaints; Ensure food quality, food safety, workplace safety, and brand standards are consistently met; Monitor sales, labour cost, food cost, wastage, and store expenses; Analyse store performance and implement improvement plans to achieve operational and financial targets; Ensure readiness for internal audits, regulatory inspections, and operational reviews
Seniority
Mid-Senior, hands-on IC