Associate Director, Customer Service (Relocation to HCM/Vietnam)
Core
Drive long-term customer service strategies and lead a department of 30+ personnel to support global apparel manufacturing and supply chain objectives.
Role type
Associate Director, Customer Service (Apparel Manufacturing)
Builds
Apparel manufacturing workflows and client service delivery
Domain
Apparel manufacturing and global supply chain
Required skills
Strategic planning, team leadership, supply chain management, cross-border communication, KPI analysis, bottleneck resolution
Preferred skills
Succession planning, stakeholder liaison, operational excellence
Technologies
None stated
Responsibilities
Lead and mentor a high-performing department of approximately 30 personnel; Manage and coach frontline customer service managers and team leaders; Partner with production, logistics, and planning departments to streamline workflows; Act as primary liaison between global clients and the production facility; Oversee customer experience KPIs and resolve systemic bottlenecks
Seniority
Senior, hands-on IC