Client Service Advisor - Call Centre
Core
First point of contact for clients of a luxury fashion brand, providing personalized service and product recommendations across phone, email, chat, and social media channels.
Role type
Client Service Advisor (Call Centre)
Builds
Seamless luxury client experiences and long-term client relationships
Domain
Luxury Fashion Retail
Deliverable
client delivery
Required skills
inbound and outbound communication, product recommendation, conflict resolution, multitasking, KPI management
Preferred skills
additional language skills, strong problem-solving abilities
Responsibilities
Handle inbound and outbound calls, emails, chats and social media enquiries; Understand clients' needs and provide personalized product and service recommendations; Resolve client enquiries effectively; Identify opportunities to support sales and client engagement; Achieve and exceed KPIs covering client satisfaction, sales, productivity and service quality; Handle challenging situations professionally; Work closely with internal teams to ensure a smooth client journey.
