Complaints Assessor | Āteha Take Amuamu
Core
Assess and resolve complaints about health and disability services by analyzing cases, drafting correspondence, and engaging with consumers and providers.
Role type
Complaints Assessor (Health and Disability Services)
Builds
Fair and efficient resolution of consumer complaints within the health and disability sector
Domain
Public sector / Health and Disability / Consumer Rights
Deliverable
client delivery
Required skills
Analytical skills, Empathy, Clear written communication, Problem-solving, Resilience, Detail-oriented approach
Preferred skills
Tertiary qualification in law, health, or disability fields
Responsibilities
Analyze new complaints, Draft clear and empathetic correspondence, Review clinical advice and provider responses, Engage directly with consumers and providers
Seniority
Mid-level, hands-on IC
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