Complaints and Data Rights Administrator
Core
Manage end-to-end handling of Data Subject Access Requests (DSARs) and other data rights requests to ensure compliance with UK GDPR and the Data Protection Act.
Role type
Compliance and Data Rights Administrator
Builds
Accurate, compliant responses to customer data access, correction, and erasure requests
Domain
Financial services / Data Protection / Regulatory Compliance
Deliverable
Dashboards & analysis
Required skills
DSAR handling, UK GDPR knowledge, data redaction, case management systems, regulatory compliance, data extraction, process improvement
Preferred skills
Financial services data experience, ICO liaison experience, AI tool usage for data processing
Technologies
Case management systems, redaction tools, AI tools
Responsibilities
Manage DSAR caseload from receipt to closure within statutory deadlines, liaise with cross-functional teams to extract customer data, review and redact sensitive information, maintain audit records, communicate outcomes to customers, escalate complex requests, identify process improvements
Seniority
Individual Contributor