Agent de Planification d'Interventions Techniques - Français / Anglais
Core
Manage the end-to-end workflow of on-site technical interventions in the telecommunications and internet connectivity sector, from request intake to administrative validation.
Role type
Technical Intervention Planner
Builds
Operational workflow for field interventions and logistics
Domain
Telecommunications and Internet connectivity
Required skills
French (native/C1-C2), English (fluent), CCNA 1 certification or equivalent network knowledge, basic telecom vocabulary (Switch, AP, Fiber, RJ45), Salesforce Field Service
Preferred skills
Experience in intervention planning, customer service, logistics, or technical operations
Technologies
Salesforce Field Service
Responsibilities
Receive and analyze intervention requests, prioritize tasks, select and verify subcontractor availability, organize equipment logistics, track returned defective parts, validate intervention reports, process subcontractor payments, manage out-of-scope client billing
Seniority
Junior to Mid-level, hands-on operational role
