German Speaking Player Support Specialist - Work In Sofia, Bulgaria
Core
Provide technical and account support to the German-speaking Gaming & Esports community, resolving inquiries on game mechanics, billing, and account security.
Role type
Player Support Specialist
Builds
Optimal user experience for gaming clients
Domain
Gaming & Esports
Deliverable
client delivery
Required skills
Native or fluent German, English, problem-solving, customer-facing experience
Preferred skills
Passion for Gaming & Esports, knowledge of game patches and Esports tournaments
Responsibilities
Resolve complex player inquiries regarding game mechanics, billing, and account security; Monitor and troubleshoot in-game issues; Engage with the community via tickets, live chat, and social channels; Contribute to internal knowledge bases.
Seniority
Individual Contributor
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