Chargé d'accueil bancaire
Core
First point of contact for bank clients, handling in-branch operations, call filtering, and guiding customers to appropriate services.
Role type
Front-line banking operations specialist
Builds
In-branch client services and transaction processing
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
Client relationship management, cash handling, identity verification, call handling, appointment scheduling, compliance adherence
Preferred skills
Commercial opportunity identification, digital service orientation, multi-tasking
Technologies
Banking terminals, payment card systems
Responsibilities
Greeting and directing clients to appropriate advisors or services, receiving and filtering phone calls, responding to client inquiries about banking products, managing current account operations like cash withdrawals and deposits, issuing payment cards and checks after identity verification, assisting clients with simple banking tasks, scheduling appointments with bank advisors, ensuring compliance and risk management in the branch
