Chargé(e) de service client et ventes (Langue maternelle français, poste à plein temps en télétravail)
Core
Provide high-quality customer support and sales for a digital music learning platform, serving individual musicians and institutional partners.
Role type
Customer Service and Sales Specialist (Freelance)
Builds
Interactive sheet music application used by millions of musicians globally
Domain
Digital music education / EdTech
Deliverable
client delivery
Required skills
native French, fluent English, music instrument proficiency, basic music theory, customer support experience, sales experience, problem-solving, multitasking
Preferred skills
presentation skills, familiarity with online software platforms, detail-oriented, self-motivated
Technologies
email, chat, online platforms
Responsibilities
Respond to user inquiries via email and chat regarding product features, accounts, technical questions, and commercial offers; analyze and resolve user requests by identifying issues and proposing solutions; escalate complex cases to technical and production teams; identify recurring problems to improve processes; act as primary contact for French-speaking commercial requests and partnerships; manage a sales pipeline for schools and teachers; collaborate with partners and internal teams to deliver customized solutions.
Seniority
Individual Contributor, Freelance
