Atención a Clientes Bancarios Tarjetas Departamentales
Core
Provide telephone support to departmental card users, handling account inquiries, transaction disputes, and card security issues.
Role type
Customer service representative (banking/cards)
Builds
Departmental card services for retail customers
Domain
Banking / Retail payments
Deliverable
client delivery
Required skills
Verbal communication, active listening, problem-solving, process adherence, basic computer skills
Preferred skills
Service orientation, ability to explain promotions and financing options
Responsibilities
Answer phone calls from customers, check balances and transaction status, manage unrecognized charge disputes, handle lost/stolen card reports, perform card blocks/unblocks, process cancellation requests, follow up on refunds, inform customers about promotions and interest-free purchase plans
Seniority
Entry-level / Junior
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