Process Specialist, IN Easy Ship
Core
Operations Specialist managing delivery, packaging, and fulfillment issues for sellers on the Amazon platform, partnering with product teams to improve seller and customer experience.
Role type
Operations Specialist (Data-driven business operations)
Builds
Delivery and fulfillment programs, operational metrics, dashboards, and automated reporting solutions
Domain
E-commerce / Logistics / Data Analytics
Deliverable
dashboards & analysis
Required skills
Data analysis, process improvement, stakeholder management, reporting automation, KPI definition, cross-functional collaboration
Preferred skills
Analytical modeling, statistical techniques, strategic planning, data infrastructure development
Technologies
Microsoft Office, Excel
Responsibilities
Monitor operations performance and address performance issues with multiple teams; Solve seller-reported delivery and fulfillment issues; Analyze seller feedback to propose experience improvements; Design and maintain automated metrics, reports, and dashboards; Prepare business reviews for senior management.
Seniority
Entry-level to Mid-level, hands-on IC