Vice President of Quality
Core
Senior leadership role shaping the APAC roadmap for service excellence, product integrity, and process optimization to drive customer satisfaction and regulatory adherence.
Role type
VP of Customer Experience & Quality (APAC)
Builds
Regional quality frameworks, customer journey enhancements, and operational improvement cycles for production sites and supplier networks.
Domain
Industrial equipment / Heavy manufacturing / HVAC
Required skills
Strategic planning, team building and mentorship, regulatory compliance, supplier evaluation, root-cause analysis, Lean methodologies, Six Sigma, data-driven decision-making, crisis management.
Preferred skills
Background in industrial equipment, HVAC, or heavy manufacturing.
Technologies
Lean methodologies, Six Sigma, CAPA, VoC tools, NPS tracking.
Responsibilities
Formulate and implement APAC strategy for customer experience and quality; Build and mentor a high-calibre regional team; Elevate the customer journey from pre-sale to post-delivery; Guarantee operations meet quality standards and legal mandates; Lead systematic problem-solving through CAPA and root-cause investigations; Forge partnerships with Engineering, Supply Chain, and Global Quality teams.
Seniority
Executive, strategic leadership