Estagiário De Qualidade - Monitor De Telas
Core
Assist in screen monitoring and provide immediate feedback, send daily reports to management, and support operator development through on-site follow-ups and campaign creation.
Role type
Junior quality monitoring specialist (telephony)
Builds
Quality monitoring dashboards and operator performance improvement campaigns
Domain
Telecommunications / Customer Service Quality
Deliverable
dashboards & analysis
Required skills
Screen monitoring, immediate feedback, report generation, data sampling, on-site operator follow-up, campaign development
Responsibilities
Monitor screens and provide immediate feedback, sample calls, fill out reports to feed management data, participate in calibrations and training, follow up with underperforming operators, develop improvement campaigns
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