ACES Program Manager, Delivery Experience Accuracy Process Excellence, Amazon Customer Excellence System
Core
Own end-to-end identification, analysis, and resolution of delivery promise failures across Brazil's fulfillment network to protect 130M+ annual customer promises.
Role type
Senior IC process excellence manager (Lean Six Sigma)
Builds
Sustainable improvements in delivery promise accuracy across planning, fulfillment, linehaul, sort centers, and last-mile operations
Domain
Logistics / Supply Chain / Operations
Required skills
Lean Six Sigma (DMAIC), root cause analysis (5-Why, Fishbone, FMEA), process improvement, cross-functional stakeholder management, data analysis, governance design, Kaizen event leadership, waste identification
Preferred skills
Benchmarking across geographies, SPC/OCAP implementation, War Room coordination
Technologies
DMAIC, 5-Why, Fishbone, FMEA, FFaLS, SPC, OCAP, Gemba
Responsibilities
Lead root cause analysis for delivery promise failures; Own DMAIC projects targeting high-impact defect buckets; Connect data patterns to physical process failures; Design and implement corrective actions; Build and maintain Control Plans; Lead Kaizen events and War Rooms during Sev1/Sev2 events; Manage DEA governance cadence; Identify waste and variation; Drive cross-functional alignment; Benchmark Brazil processes against other geographies
Seniority
Senior, hands-on IC