Kwaliteitsmedewerker met Wmo Consulenttaken
Core
Ensuring quality, legality, and efficiency in Wmo (Social Support Act) guidance for residents, including complex case handling and legal procedures.
Role type
Senior Wmo Quality Officer with Case Consultant responsibilities
Builds
High-quality, legally sound support plans and decisions for Capelle aan den IJssel residents
Domain
Dutch Municipal Social Services / Public Administration
Required skills
Wmo 2015 expertise, complex case assessment, legal procedure handling, process optimization, coaching, analytical reasoning
Preferred skills
HHM framework knowledge, Suite software experience, quality assurance background
Responsibilities
Investigate complex support requests and determine appropriate indicators; Review and audit dossiers for quality and legality; Handle objections and appeals procedures; Optimize work processes and service quality; Coach and mentor team members; Develop knowledge within the guidance team