Customer Service Medewerker
Core
Handling customer inquiries via phone, email, and chat; scheduling appointments; assisting with online orders; and resolving complaints for Hans Anders customers.
Role type
Customer Service Representative
Builds
Customer support interactions and appointment scheduling for Hans Anders
Domain
Retail (eyewear, sunglasses, contact lenses, hearing aids)
Deliverable
client delivery
Required skills
Active listening, clear communication, calm under pressure, administrative data entry, multi-channel support
Preferred skills
Independent and collaborative work, proficiency with computer systems
Responsibilities
Answering customer questions via phone, email, and chat; Scheduling and modifying appointments; Supporting customers with online orders; Handling and resolving complaints; Recording customer data and appointments
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