Casual
Core
First point of contact for customers on the branch floor, engaging with them to process transactions, update details, and recommend financial solutions.
Role type
Casual branch teller / customer service representative
Builds
Transactional banking services and customer support for Bank of New Zealand
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer engagement, transactional processing, personal data management, product knowledge, digital platform education, attention to detail, multi-tasking, adaptability, relationship building
Preferred skills
Previous customer service experience, resilience, logical problem-solving, self-motivation, local community knowledge
Responsibilities
Engage with customers in a warm friendly manner, process customer transactional banking needs, update customers personal details and identification, assist with general product and service enquiries, educate customers on online platforms and digital solutions