Especialista en Atención al Cliente (Export)
Core
Serve as a service differentiator focused on improving customer experience by providing rapid and precise export solutions in line with company procedures and policies.
Role type
Senior Customer Success Specialist (Export Logistics)
Builds
Export booking confirmations, shipping instructions, and VGM for special cases
Domain
International Trade / Logistics / Export Operations
Deliverable
client delivery
Required skills
Customer relationship management, Export booking confirmation, Shipping documentation validation, TMS discrepancy resolution, CRM case management, Call center operations
Preferred skills
Bill of Lading legal framework knowledge, Incoterms, IMO & OOG, Reefer Cargo, Customs Broker Process
Technologies
Dynamics CRM, TMS (Global Accounts, BRC, BRQ)
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