Gestionnaire en assurance CDD - HOBAST (H/F)
Core
Managing professional insurance contracts and handling customer service requests via phone and ticketing systems for a group of alternative medicine and real estate agent insurance products.
Role type
Customer service manager (insurance)
Builds
Insurance policy renewals and client contract management
Domain
Insurance / Professional services
Deliverable
client delivery
Required skills
Insurance product knowledge, ticketing system proficiency, phone communication, contract management, customer relationship management, data entry, multi-tasking
Preferred skills
Experience in banking or mutual insurance, regulatory compliance knowledge, proactive improvement suggestions
Technologies
Zendesk, internal CRM tools, telephony systems
Responsibilities
Answering incoming calls to identify and resolve client needs, processing insurance tickets to update contract information, collecting and escalating customer feedback to improve processes, conducting commercial follow-up calls to support policy subscriptions
Seniority
Junior to Mid-level, hands-on IC