Senior Support Technician | CORE AI
Core
Senior IT support specialist implementing practical AI and automation solutions for managed IT clients.
Role type
Senior IC support technician (AI/automation focus)
Builds
AI tools, agents, workflows, and automation for client environments
Domain
Managed IT Services (MSP) + Generative AI
Required skills
Senior L2/L3 IT support, Microsoft environments (Windows Server, AD, Azure, Entra, M365), Infrastructure (networking, virtualization, backup), Hands-on AI tools (ChatGPT, Claude, Power Automate), Client SME capabilities
Preferred skills
MSP or multi-client experience, Experience implementing AI/automation for real users
Technologies
ChatGPT, Claude, Power Automate, M365, SharePoint, Azure, Entra, Windows Server, AD, DNS, GPO
Responsibilities
Provide senior L2/L3 support and act as technical SME for CORE clients, Troubleshoot across infrastructure, networking, cloud, backup, security, and virtualization, Implement AI tools, agents, workflows, and automation identified through CORE, Collaborate with engineering teams and mentor other technicians
Seniority
Senior, hands-on IC
