Klantenservice Medewerker
Core
First point of contact for customers via phone, chat, and email to answer questions, provide advice, and resolve issues.
Role type
Customer Service Representative
Builds
Customer support interactions for multiple consumer brands (stationery, cleaning, LED, batteries, 3D printing, cables)
Domain
Retail / Consumer Goods
Deliverable
client delivery
Required skills
Phone communication, active listening, problem-solving, adaptability, initiative, flexibility
Preferred skills
Experience with telephone customer contact, service-oriented mindset
Responsibilities
Handle diverse customer inquiries ranging from product information to billing and delivery; actively listen to understand customer needs; collaborate with colleagues to share knowledge and support complex issues
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