Customer Service Analyst
Core
First point of contact for walk-in customers at the Service Centre, ensuring high service standards and handling requests.
Role type
Customer Service Analyst
Builds
Customer experience and operational compliance
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
Customer service, accuracy, compliance, digital tools education, appeals management, feedback handling, first-level escalations, process improvement
Preferred skills
Insurance industry experience, customer-centric mindset, communication, attention to detail, problem-solving, resilience, teamwork, flexibility
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