Especialista de Delivery - Operação e Hypercare
Core
Managing the hypercare phase of a large-scale platform implementation, ensuring operational stability, resolving incidents, and facilitating the transition to normal operations after go-live.
Role type
Senior Delivery Specialist (Post-Implementation Operations)
Builds
Stable production systems and operational continuity for enterprise clients
Domain
Enterprise Software Implementation (ERP, CRM, Sales Force, B2B E-commerce)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Incident triage and prioritization, SQL database querying, API testing and debugging, cross-system data flow analysis, business rule validation, stakeholder communication, release review facilitation
Preferred skills
SAP system expertise, experience with order integration hypercare
Responsibilities
Triage and resolve client-reported incidents, investigate root causes across integrated systems, communicate with key users and engineering teams, conduct release reviews and training sessions, document incident history for operational handover
Seniority
Senior, hands-on IC