Senior DevOps / Technology Operations Engineer (LATAM Customer Support)
Core
Provide L1/L2 production support for critical platforms and services, manage releases and deployments, and maintain DevOps pipelines and cloud infrastructure.
Role type
Senior DevOps / Technology Operations Engineer (Production Support)
Builds
Cloud-based infrastructure and CI/CD pipelines on Microsoft Azure
Domain
Financial markets / Trading platforms / Regulated environments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux/Unix administration, Python scripting, CI/CD tools (GitLab), Infrastructure as Code (Terraform), Microsoft Azure, monitoring and observability tools, incident/change/release management processes
Preferred skills
High-availability architectures, distributed systems, mission-critical application support, global team collaboration
Technologies
Microsoft Azure, GitLab CI/CD, Terraform, Linux/Unix
Responsibilities
Provide L1/L2 production support for critical platforms and services, Support and maintain existing DevOps pipelines and cloud infrastructure, Manage releases, deployments, hotfixes, and environment changes following ITSM processes, Perform proactive monitoring and incident management, Enhance and optimize pipelines and infrastructure configurations based on operational requirements, Develop automation solutions using scripting, Participate in Root Cause Analysis (RCA) and operational resilience initiatives, Collaborate with customers and global engineering teams to ensure service stability and continuous improvement, Support incident, change, and release management activities
