Technical Support Specialist
Core
Provide 24/7 technical support for critical field operations, ensuring compliance with the Manage the Job Cycle (MtJC) process and acting as a Subject Matter Expert for specific technology areas.
Role type
Senior IC technical support specialist (field operations)
Builds
Field operational continuity and technical knowledge base
Domain
Oil & Gas / Drilling and Completion
Deliverable
client delivery
Required skills
Analytical problem solving, technical coaching, knowledge management, cross-functional communication, on-call availability
Preferred skills
End-to-end drilling and completion process knowledge, data visualization tools
Technologies
Computer tools for data preparation and visualization
Responsibilities
Ensure compliance with MtJC process, provide 24/7 support for critical field operations, coach other technical resources, share best practices and lessons learned, raise alerts for unfamiliar technical issues, follow up on field failures requiring technology involvement
Seniority
Mid-level, hands-on IC