Expert en gestion de sinistre
Core
Technical expert supporting claims handlers and resolving complex residential insurance claims to ensure high customer satisfaction and policy compliance.
Role type
Senior claims management expert (residential insurance)
Builds
Residential insurance claims processing and resolution
Domain
Insurance (IARD - Property, Liability, and Auto)
Required skills
Complex claims resolution, Technical team leadership, External partner network management, Legal framework knowledge, Field intervention, Customer satisfaction focus
Preferred skills
Negotiation, Stakeholder management, Analytical thinking
Technologies
Claims management systems, Legal databases
Responsibilities
Provide technical support and assistance to claims handlers to develop their skills. Ensure application of the claims department's policies across the residential scope. Directly handle follow-up and resolution of complex or high-stakes claims. Intervene on-site for high-stakes or media-sensitive situations to represent the company and control service quality. Lead and negotiate with external partner networks (experts, lawyers) to optimize claim processing.
Seniority
Senior, hands-on IC with team leadership