Rooms Division Manager
Core
Lead the rooms division, housekeeping, front office, and spa operations at a luxury wilderness lodge, ensuring flawless guest experiences and operational excellence.
Role type
Senior operational manager (rooms division)
Builds
Luxury guest experiences and operational systems for a wilderness lodge
Domain
Hospitality / Luxury Lodging
Deliverable
product features
Required skills
Rooms division leadership, housekeeping management, front office management, spa operations, team building, budget management, rostering, workplace health and safety compliance
Preferred skills
Remote/lodge environment experience, 5-star/luxury accommodation background
Technologies
None stated
Responsibilities
Lead housekeeping, front office, spa and experiences teams; Set and maintain service standards; Create and sustain a positive team culture; Curate guest experiences from check-in to departure; Act as Manager on Duty for operational decisions; Manage rosters, labour costs and departmental budgets; Oversee workplace health and safety and emergency procedures; Support the General Manager on wider lodge projects
Seniority
Senior, hands-on IC