Remote Senior Director - Clinician Operations
Core
Own non-clinical operations for a telehealth mental health practice, managing clinician lifecycle, support workflows, capacity planning, and reporting to enable scaling from 100+ to 300+ clinicians.
Role type
Senior Director, Clinician Operations (Build & Scale)
Builds
Scalable clinician lifecycle systems, support workflows, and operational dashboards for a high-volume telehealth practice.
Domain
Telehealth / Mental Health / Healthcare Operations
Required skills
Operations leadership (managing managers), High-volume support operations (intake, triage, escalation), Process improvement (SOPs, playbooks), Workforce planning, Operational reporting & workflow platforms, English (C1+ CEFR)
Preferred skills
Healthcare/telehealth operations experience, Provider onboarding/credentialing experience, Scaling provider networks (100 to 300+), Automation/AI tool rollout, Multi-state licensure operations
Technologies
Salesforce, Zendesk, HubSpot, Monday.com, Asana, Airtable, Looker, Power BI, Tableau
Responsibilities
Own end-to-end clinician journey (onboarding to offboarding), Run intake/escalation workflows and manage SLAs, Build operational scorecards and capacity forecasts, Hire and manage the operations team, Standardize work in ticketing platforms and automate manual processes
Seniority
Senior Director, hands-on IC with team leadership
