Senior Customer Service
Core
Senior branch operations lead responsible for customer service, solution-selling, and operational management of a physical branch.
Role type
Senior IC branch operations manager
Builds
Customer solutions, branch operations, and inventory management
Domain
Civil and rural infrastructure (water and waste management)
Deliverable
client delivery
Required skills
customer service, solution-selling, branch operations, inventory control, financial administration, team mentoring, product expertise, forklift operation, physical labor
Preferred skills
drainage, water reticulation industry experience
Technologies
invoicing systems, stock management systems, banking systems
Responsibilities
Lead customer service and solution-selling, provide operational cover for the Branch Manager, manage yard and stock control, handle financial transactions and reconciliations, mentor team members, act as a product expert
Seniority
Senior, hands-on IC